Return Policy
Thank you for shopping with us! We hope you are satisfied with every purchase. If you need to return or exchange an item, please refer to the following policy.
Return Policy
Return Conditions
- Items must be returned within 30 days of receipt.
- Items must be unused, unwashed, and in their original packaging.
- Custom products are non-returnable unless there is a quality issue.
Return Process
- Please contact our order processing team via email (orders@zrz-studio.com) with your order number and reason for return.
- The customer service team will provide you with a return authorization number and return address.
- Send the item back along with the return authorization number.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. If the return is due to our error (such as wrong item shipped or defective item), we will cover the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to your original payment method. Please note that bank processing times may take an additional 3-5 business days.
Exchange Policy
- If you need to exchange an item, please first return the item following the return process above.
- Then, you can place a new order for the desired item on our website.
Contact Us
If you have any questions or need assistance, please contact our customer service team via email (support@zrz-studio.com).
Thank you for choosing us for your shopping needs!